Repair Service

Onsite Repair Service

  • It is convenient to use online Onsite Repair Booking. (Applicable for TV product)
Make an
appointment

Onsite Pickup Service

  • If you are unable to visit our Customer Service Center for product maintenance, home pickup/delivery service is available. (Paid Service)
Make an
appointment

Repair Order Status Checking

  • Repair record can be checked online.
Check now

Onsite Repair Service

Please fill in the online Onsite Repair Booking form. Our service officer will contact you for arrangement soon.

Please input Model No. & Serial No.

Please input all fields
Model No
Serial No
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Onsite Pickup Service

If you are unable to visit our Customer Service Center for product maintenance, home pickup/delivery service is available. (Paid Service)(Not applicable for PlayStation & Sony Xperia™ products)

Please input Model No. & Serial No.

Please input all fields
Model No
Serial No

Repair Order Status Checking

Thank you for using Repair Order Status Checking system. You can input the Job Order number into system for repair status checking. (The repair order number is shown at the upper right corner of the repair receipt with the combination of two and nd consists of two upper-case letters and ten digits)

Customer Service Centre



Causeway Bay

16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
(Near Causeway Bay MTR Station Exit D2)
Service Hours 11:00 to 20:00, Monday to Sunday
** Except PlayStation® 、Xperia ™products & related accessories **
For PlayStation® products, please click here for the contact information of customer support.
For Sony Xperia™ Smartphones, please click here for the contact information of customer



Macau

Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long 11 Andar A, Macau
Service Hours: Monday to Friday: 9:00am to 12:30pm;
1:30pm to 6:00pm
Saturday: 9:00am to 12:30pm
(Closed on Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), please contact our Macau Toll Free 080-0039 for assistance.


Charging Scheme

Please select the appropriate model

Repair Service Charge
HK$160.0
Pickup and Delivery Charge
HK$100.0
HK$100.0