Article ID : 00196741 / Last Modified : 19/06/2023Print

There is no sound, poor sound, or low volume coming from the TV speakers.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Follow this procedure to troubleshoot when there is no sound or low volume coming from the TV speakers.

    Before you start


    You may experience low or no sound for several reasons. We've provided information and steps for several potential causes, starting with the more common conditions or easier steps first. Follow the steps as necessary:

    • Common issues

      These steps provide easy solutions to common issues that occasionally occur.

    • Power restart or reset

      Performing a power restart or reset of your TV or connected devices often resolves common issues.

    • Audio settings & problem diagnosis

      Check your audio settings and available steps to help diagnose the issue.

    • Additional troubleshooting

      Check the additional steps and the option to reset the TV to the original factory settings.

    The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. Go to Product Repair.