My Sony Care+ Extended Warranty Service is an Extended Warranty service provided by Sony Corporation of Hong Kong Limited (“Sony HK”) to cover your Sony products against inherent mechanical and/or electrical defects or failure following the expiry of the Manufacturer’s Warranty period, to the extent provided by the Manufacturer’s Warranty.

My Sony Care+ Extended Warranty Service provides the following benefits:
• Extended Warranty Service with unlimited repair services for inherent mechanical and/or electrical defects or failure that fall under the scope of the Manufacturer’s Warranty, up to the Product’s Recommended Retail Price (RRP).
• In the event the product cannot be repaired or is deemed beyond economic repair (BER), one (1) replacement product will be provided by Sony at its sole discretion.
• Complimentary Accidental Damage and Liquid Damage device insurance coverage, with two (2), three (3) or four (4) claims for the respective coverage period of twenty-four (24), twenty-seven (27), thirty-six (36), thirty-nine (39) and forty-eight (48) months, each claim covered up to the device’s Recommended Retail Price (RRP) or one (1) replacement for beyond economic repair product.
• Complimentary Earphone Loss Insurance coverage – Commences on the date of your device purchase and continues for a service period of twenty-seven (27) months, depending on your selected plan.
• The Accidental Damage and Liquid Damage Device Group Insurance and Earphone Loss Group Insurance coverage is underwritten by Bolttech Insurance (Hong Kong) Company Limited, with Sony HK as policyholder of the group insurance policy for the benefit of Sony’s customers. who purchased the My Sony Care+ Extended Warranty Service, who will be automatically enrolled as insured members of the ADLD device and LOSS group insurance upon subscription to the Service.
• Professional repairs carried out by Sony's Authorised Service Centers using genuine Sony parts.

My Sony Care+ Extended Warranty Service is only available for new products purchased from Sony authorized channels that are registered for the Service within 30 days of purchase in Hong Kong.

The list of Sony products that are eligible to subscribe My Sony Care+ Extended Warranty Service can be found from the Fee Table available at https://www.sony.com.hk/mysonycare/en/

My Sony Care+ is only available for new products purchased from Sony Authorized Channels that are registered for the Service within 30 days of purchase in Hong Kong.
The list of eligible Sony products for My Sony Care+ subscriptions can be found at https://www.sony.com.hk/mysonycare/zh/.
Sony HK will regularly review the list of product models and service plan fees covered under the My Sony Care+. The eligibility of a product model for purchase with My Sony Care+ is subject to Sony’s sole discretion and may change without prior notice.

You can subscribe to the My Sony Care+ at any of Offline and Online Sony Store in Hong Kong when purchasing your Products or within 30 days after such purchase from Sony Authorized Dealers under My Sony membership. Find out more about our store locations at https://www.sony.com.hk/store/storeLocator/en/.

You will receive an email confirmation from Sony with your subscription details within 1-2 working days after successfully subscribing to the service. You may also check your subscription details at https://www.sony.com.hk/mysony/member/en/login.jsp or contact Sony via Web Chat or the Customer Hotline at 2833 5129.

Your My Sony Care+ Extended Warranty Service consists of:
• Extended Warranty Service – Commences on the day after the expiry of the Manufacturer’s Warranty and continues for a service period of twelve (12) to twenty-four (24) months, depending on your selected plan.
• Complimentary Accidental Damage Liquid Damage Device Insurance coverage – Commences on the date of your device purchase and continues for a service period of twenty-four (24) to fifty-one (51)months, depending on your selected plan.
• Complimentary Earphone Loss Insurance coverage – Commences on the date of your device purchase and continues for a service period of twenty-seven (27) months, depending on your selected plan.

You can contact the Sony Customer hotline at 2833 5129 from 09:00 – 18:00, Monday – Saturday and WebChat from 09:00 – 20:00, Monday to Sunday, within 14 days from the date of incident, to schedule a walk-in or onsite service request.

Walk-in repair service is available for Camera, Lenses, Mobile Phones, Walkman devices and Overhead headphones. Please bring your device to a Sony Authorized Repair Centre. You will be notified once the service is completed and your device is ready for collection. You can find the nearest Sony Authorized Repair Centre address at https://www.sony.com.hk/service/contactus/en/index.do

When making the service request, it's not necessary to pay for the deductible fee.
When Sony help to make the onsite / walk-in repair service under the complimentary Accidental Damage and Liquid Damage device group insurance coverage, you are required to pay a deductible fee (rounded up to the nearest whole dollar directly to the Sony Customer Service. Please visit My Sony Care webpage - Service Plan Fee & Related Service Fee.)

There is no deductible for service requests made under the Extended Warranty service

My Sony Care+ cannot be cancelled, refunded or transferred to a different Product, unless otherwise stated in the Terms and Conditions.

If your Products is replaced under the Manufacturer’s Warranty or the My Sony Care+, the My Sony Care+ coverage will be automatically transferred to the replacement Product. Any remaining service limit and service period will also be carried over to ensure uninterrupted coverage.

You can find out more information at Website Link