Sony Support

Article ID : 00200476 / Last Modified : 17/05/2023Print

Sound Cuts Out or Noise is Heard from the Sound Bar

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Various reasons can cause noise interference to the sound from the subwoofer or rear speakers. Try the following solutions:

    1. Move the speaker system away from any device that generates electromagnetic waves, such as a wireless LAN device or a microwave oven.
    2. Remove any obstacle between the Sound Bar and Subwoofer or Rear speaker, or move the Sound Bar and speakers away from the obstacle.
    3. Bring the Sound Bar and Subwoofer or Rear Speaker closer together.
    4. To reduce interference that may occur from a peripheral device on the same wireless LAN connection as Sound Bar and speakers, change the network connection of other peripheral devices (TV, Blu-ray Disc Player and so on) to a wired LAN.
    5. Follow these steps to switch the RF Channel to Off and then back to On again:
      1. Press the HOME button on the Sound Bar remote control.
      2. Select Setup → Advanced Settings.
      3. Select Speaker Settings → Wireless Speaker Settings.
      4. In the RF Channel setting, select Off once, and turn the setting On again.
      Notes:
      • We recommend the RF Channel setting is set to On (default setting: On). The Sound Bar automatically selects the best channel for transmission when RF Channel is set to On, which makes it stronger against wireless interference.
      • If the sound issue persists, try to turn Off the setting.
      • It may take 1 minute to reconnect after you change the RF Channel settings.
      • The frequency setting is deleted after disconnecting the power cord. If you disconnect the power cord for some reason, switch RF Channel from Off to On again.
    6. Set the Wireless Playback Quality to Connection:
      1. Press the HOME button on the Sound Bar remote control.
      2. Select Setup → Advanced Settings.
      3. Select Speaker Settings → Wireless Speaker Settings → Wireless Playback Quality, and set it to Priority on Stable Connection.
    7. Reset the speaker system.
      Note: For details on how to reset the speaker system, refer to the How to reset the Sound Bar article.