Article ID : 00252268 / Last Modified : 25/11/2021

How do I force my device to restart?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Solution

    To force the device to restart or shut down

    1. Long press the power key and the volume up key at the same time until your device vibrates.
    2. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
    • If you wish to force restart the device: Release the keys at this point. The device restarts.
    • If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates 3 times and turns off.

    To turn on your device

    1. Long press the power key until the device vibrates.
    2. Enter your SIM card PIN when requested, then tap   (Done icon).
    3. Wait a moment for the device to start.
    • If a forced restart procedure doesn't succeed, you should try the 2-minute restart procedure.

    To force a 2-minute restart

    1. Long press both the volume up key and the power key for 2 minutes, ignoring any vibrations.
    2. Release the keys. The device turns off automatically.
    3. Charge the device until a charging icon appears on the screen.
    4. Turn on your device.