Article ID : 00257359 / Last Modified : 11/08/2022Print

I cannot save the photo and video after upgrade to Android 11. What can I do?

    This article is for the "Camera app" problem after the Android 11 upgrade. 


    We apologize for any inconvenience.  

    You may be facing a problem that you cannot save the photo and video files taken by the “Camera” app after the Android 11 upgrade. We have already solved this issue, please update the software in your Xperia to the latest version.