Article ID : 00263069 / Last Modified : 28/05/2021

There is no sound or low sound from the top rear speaker of the SRS-RA5000

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    The top rear (up-firing) speaker on the rear side is for Immersive Audio Enhancement function only.

    If you feel that the speaker does not have sound, or feel that the sound is lower or weaker than the other directional speakers,

    • The top rear (up-firing) speaker is only used to assist the effect of creating three-dimension sound when the Immersive Audio Enhancement is ON. Due to the sound adjustment needed to make the best effect of the total sound balance, you may feel that the sound volume from this speaker is lower or weaker than the other speakers.
    • When you play 360 Reality Audio music, the Immersive Audio Enhancement is compulsory set to OFF. Therefore, the top rear (up-firing) speaker does not output sound.