Article ID : 00265386 / Last Modified : 14/11/2022Print

There is an abnormal beep sound, the touch sensor does not work, or the headphones restart on their own.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Follow these steps to troubleshoot this issue:

    1. Using the Sony | Headphones Connect app, update the headphones to the latest version.
    2. Update all music streaming apps to the latest version, and then restart the connected device.
      Note: Depending on the music streaming app, this issue can occur even when you are not playing music with the app.
    3. Place the headphones into the charging case, close the lid, and then wear them again.
    4. Reset the headphones.
    5. Initialize the headphones.
      Note: You can see how to reset or initialize the headphones by the following: