Article ID : 00268340 / Last Modified : 19/04/2024Print

The sound skips or there is noise coming from the speakers. (BRAVIA Theatre Quad/HT-A9)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Follow these troubleshooting steps to see if the issue is resolved.

    1. Check the settings: For HT-A9 For BRAVIA Theatre Quad (HT-A9M2)
    2. Check the control box installation condition and wireless environment:
      • If a device that generates electromagnetic radiation is nearby, such as a wireless LAN device or microwave oven, move the speaker system away from that device.
      • Turn off any other wireless LAN devices that are not in use to reduce interference, and then check to see if the issue is resolved.
        Note: If the issue is resolved, change the network connection of the peripheral device from wireless LAN to wired LAN, if possible.
      • The control box and speakers are installed too far away from each other. Bring them closer together.
      • If there are any obstacles between the control box and speakers, remove or move the control box and speakers away from those obstacles.
      • Do not install the control box too far back on a shelf. Install the control box in or on a shelf so that the front panel display is not hidden.
      • Move the control box, change the direction of the control box, or install the control box far away from a TV.
      • Interference between the network connection and speaker connection may occur. Try one of the following:
        • Change the wireless LAN connection of the control box and the router to a wired LAN connection.
        • Switch the band of the wireless LAN router to 2.4 GHz, then set up the wireless network connection between the speaker system and the wireless LAN router again using a 2.4 GHz band.
    3. Reset the speaker system.
      Note: For details on how to reset the speaker system, refer to the How to reset the Soundbar or Home Theater System article.

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