Article ID : 00341484 / Last Modified : 12/04/2024Print

I can't connect the INZONE Buds to the Sony | Headphones Connect app

    Follow the steps below to troubleshoot this issue:

    1. Check if your smartphone supports LE Audio.
      Note: If the smartphone does not support LE Audio, the INZONE Buds can't be connected using the Bluetooth function. If this is the case, you can still connect the INZONE Buds to your smartphone using the supplied USB transceiver. However, you will not be able to use the Sony | Headphones Connect app.
    2. Check the LE Audio setting on the smartphone:
      1. To open the Bluetooth settings screen on the smartphone, select SettingsDevice connection.
      2. Select the (Settings) icon to the right of the headphones' model name.
      3. Check the LE Audio setting status. If it is set to OFF, tap the status bar to turn it ON.
    3. Update the smartphone, the Sony | Headphones Connect app, and the INZONE Buds' software to the latest version.
    4. Delete the pairing information of the headphones from the smartphone's Connected devices list, and then perform the pairing again to reconnect to the smartphone.

      If the issue is still not resolved, we recommend booking a repair. Go to Product Repair.