Article ID : 00112094 / Last Modified : 03/08/2023Print

The memory card is not recognized by the camera and error message appears

    Before you start

    • IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    • The steps to open and close the memory card covers of ILCE-7, ILCE-9, and ILCE-1 cameras may differ based on the model. Click here to find out more.


    Your camera might not recognise a memory card if the card has a bad connection with the memory card slot. Any of the following error messages may be displayed on the camera LCD screen when the memory card is not recognized:




    • C:13:xx ERROR

    • Unable to use Memory card

    Try these troubleshooting steps until the issue is resolved:

    Check that the type and capacity of the memory card are supported by the camera

    Check that the memory card is not inserted in the wrong direction, or at a slant

    Make sure the terminal of the memory card is not dirty

    Check the Lock tab of the memory card

    Check if there is anything wrong with the memory card.

    Check if another memory card can be recognized.

    For other error messages, please check the following.