Article ID : 00118658 / Last Modified : 11/04/2018Print

I cannot proceed beyond the "Connecting to Google..." screen during initial setup.

    An Internet connection is necessary to set up a Google account.
    Make sure that the network you are connected to can establish an Internet connection.
    Press the BACK button on the remote to adjust your Wi-Fi network settings.

    If you want to use your TV without connecting to the Internet, please skip the Network setup.

    Follow the steps below to skip the Network setup of the Android TV and set up the Google account at a later time:

    1. While on the Connecting to Google screen, press the BACK button using the supplied remote control.

      NOTE: The TV shows the previous screen to adjust the Network settings.

    2. On the Select your Wi-Fi network screen, select Skip.

    NOTE: Selecting Skip allows you to proceed to next step and use the TV without network connection.

    If the steps above did not work, follow these steps:

    1. Unplug the power cord of the TV and the router. Let it sit for about 1 minute.
    2. Plug the power cord of the TV and router into a wall outlet.
    3. Power on the TV.
    4. Power on the router.

      NOTE: After the performing the reset, repeat the steps above on how to skip the Network settings of the Android TV.