Article ID : 00245930 / Last Modified : 22/05/2020

How to reset or initialize the headset (WF-XB700)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.


    Resetting the headset

    1. Press and hold the button on the left unit for about 20 seconds.

    2. Release your finger when the indicator (red) of the headset turns off after flashing.

    3. Then press and hold the button on the right unit for about 20 seconds.

    4. Release your finger when the indicator (red) of the headset turns off after flashing.
      NOTE: If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

    NOTE: The device registration (pairing) information and other settings are retained.


    Initializing the headset to restore factory settings

    1. Press and hold the buttons on both the left and right units of the headset for about 15 seconds.

    2. Release your fingers within 5 seconds after the indicators (red) of the headset start flashing.
      NOTE: Check that the indicators (red) on both the left and right units of the headset light up before you press the buttons on both the left and right units of the headset.

    3. Press the buttons on both the left and right units within 10 seconds after the indicators (red) of the headset light up.

    4. The indicators (blue) flash 4 times, and the headset is initialized.

    NOTES:

    • This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
    • If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.