Sony Support

Article ID : 00257750 / Last Modified : 02/03/2021Print

Notice to Owners of the E-mount Lens FE 35mm F1.4 GM for αTM Interchangeable Lens Digital Cameras

    Dear Customers,

     

    Thank you for your interest in Sony Products.

     

    Sony has recently become aware that the ornament plate in some of the E-mount lens FE 35mm F1.4 GM “SEL35F14GM” for αTM Interchangeable Lens Digital Camera, may come off.  However, this does not affect the optic performance of the lens.

    SEL35F14GM Ornament Plate

    Sony will offer free inspection and free of charge repairs for the affected lenses.

     

    [Applicable Model and Serial Number]

    E-mount lens FE 35mm F1.4 GM “SEL35F14GM” for αTM Interchangeable Lens Digital Camera

    To determine whether your E-mount lens FE 35mm F1.4 GM “SEL35F14GM” for αTM Interchangeable Lens Digital Camera may be affected, click here to validate the serial number.

    [How to check the serial number]

    The serial number can be found on the model plate located at the bottom of the lens.

    Check serial number

    [Period for Free Repair Service]

    Until March 31, 2024

     

    If you have an affected product, please contact Sony Technical Support hotline at:

    Hong Kong: (852) 2833-5129
    Macau: 080-0039

     

    We apologize for any inconvenience caused and thank you for your kind understanding and cooperation.

     

     

    Sony Corporation of Hong Kong Limited

     

     

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    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":

    http://www.sony.com.hk/portal/privacy/index_e.jsp