Both the local and the remote computer must be using either Windows Messenger or a Messaging Application Programming Interface (MAPI)-compliant e-mail program such as Microsoft Outlook or Outlook Express.
Both computers must be connected to the Internet while using Remote Assistance.
1. On the local computer, start Remote Assistance.
2. Click Invite someone to help you.
3. Type in the e-mail address of the invitee in the Or use e-mail text box and click Invite this person.
4. Complete the From (the name you would like to appear on the invitation) and Message optional fields, and click Continue.
5. Set the expiration date of the invitation, if necessary, and specify the requirement/non-requirement of the password of the recipient. Type in a password in the Type Password text box and reconfirm the password. Click Send Invitation.
6. When the Send e-mail of Outlook Express appears, click Send.
7. The message showing that the invitation has been made successfully appears in Help and Support.
8. Upon receiving the e-mail in the remote computer, open the file attached to the e-mail message. Make sure it is of MsRCincident type. If prompted to open or save the file, choose to open the file.
9. Click Yes to accept the invitation. When prompted to connect to the sender's computer, enter a password, if necessary. If unsure of the password, contact the sender to obtain it.
For more details, please refer to the following solutions in Microsoft's technical support website.
Article ID: Q306791
Last Modified: November 2, 2001
Title: HOW TO: Provide Remote Assistance in Response to an E-mail Invitation
Article ID: Q306757
Last Modified: November 28, 2001
Title: HOW TO: Obtain Remote Assistance by Sending an E-mail Invitation