Article ID : 00232481 / Last Modified : 02/10/2019

IMPORTANT ANNOUNCEMENT: VAIO Care Premium Tools Service Ending September 2020

    September 26, 2019

    Dear valued Sony VAIO customers,
     

    Effective September 30, 2020 11:59PM(1) VAIO Care Premium Tools will no longer be supported on Sony VAIO computer systems. 

    As a result,  VAIO users may no longer purchase new licenses or renew existing licenses for VAIO Care Premium Tools effective September 30, 2019 11:59PM.(1)  VAIO users who currently have an active license may continue to use VAIO Care Premium Tools until the expiration of their individual license.
    Sony has partnered with iolo Technologies® to offer VAIO users the iolo System Mechanic® software tools. Click here for more information or to purchase System Mechanic® directly before October 1, 2019.

    Starting October 1, 2019(1) VAIO users may also purchase System Mechanic® through the VAIO Care application on their computer via the following steps:
       1. Start VAIO Care
       2. Click "Advanced Tools"
       3. Click "Premium Tools"
       4. System Mechanic purchasing page will open.

    [Affected Application]
    VAIO Care version 7.3 or higher

    (1) All dates are based on Pacific Time Zone and may differ depending on your country or region.

     

    Customers with the affected products, please contact Sony technical support hotline for enquiries:
    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    Thank you for your understanding and we apologize for any inconvenience this may have caused.

     

    Sony Corporation of Hong Kong Limited

     

    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.

    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp