Product Warranty
Warranty Period (From date of purchase)
Product Category
Standard Warranty Period
Extended Warranty Period for My Sony Members#
Details
Home/ Personal Entertainment*
Products List
1 Year
3 Months
BRAVIA TV
3 Years**
3 Months
INZONE Gaming Monitor
3 Years**
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PlayStation®Electronic Game Products
1 Year
--
Sony Mobile/ Tablet*
1 Year
--
Headphones and Specified Products ^Products List
1 Year
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In order to protect product warranty registration service is for private use only, and not for commercial resale, each member can register up to 3 product warranty registration service for the same model and the number of daily product registrations is limited to 5 times.
** 3 years BRAVIA product warranty is entitled for purchase on or after 15 Dec 2017 only. (For BRAVIA model - KD-75Z9D & KD-65Z9D, product warranty is entitled for purchase on or after 1 Aug 2018 only.)
# My Sony members will get additional 3 months warranty service if warranty registration is done within one month from the purchase date. The offer is not applicable to PlayStation®, Sony Mobile, headphones and specified items.
* Warranty not included accessories
^ No warranty registration is required for headphones and specified products. Customers can enjoy 1-year warranty for free by presenting the original sales invoice.
Product Repair Center
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service hours : Monday – Saturday 11:00am to 8:00pm (except Public Holiday)
PlayStation® Customer Service Centre:
Room 01-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
Service Hours: 11:00 to 20:00, Monday to Saturday (Closed on Sunday and Public Holiday)
Product Warranty Terms & Conditions >>