Product Warranty
Warranty Period (From date of purchase)
Product Category
Standard Warranty Period
Extended Warranty Period for My Sony Members#
Home/ Personal Entertainment*
Products List
1 Year
3 Months
3 Years**
3 Months
PlayStation®Electronic Game Products
1 Year
Sony Mobile/ Tablet*
1 Year
Headphones and Specified Products ^Products List
1 Year
In order to protect product warranty registration service is for private use only, and not for commercial resale, each member can register up to 3 product warranty registration service for the same model and the number of daily product registrations is limited to 5 times.
** 3 years BRAVIA product warranty is entitled for purchase on or after 15 Dec 2017 only.
# My Sony members will get additional 3 months warranty service if warranty registration is done within one month from the purchase date. The offer is not applicable to PlayStation®, Sony Mobile, headphones and specified items.
* For Sony Mobile and Xperia™ Z Tablet Users, the repairing and warranty service is provided by Xperia™ care. But customer may register as My Sony member to enjoy accessory discount for selected products.
* Warranty not included accessories
^ No warranty registration is required for headphones and specified products. Customers can enjoy 1-year warranty for free by presenting the original sales invoice.
Causeway Bay Customer Service Centre:
16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay (Near Causeway Bay MTR Station Exit D2)
Service Hours: 11:00 to 20:00, Monday to Sunday
Xperia™ care Customer Service Centre:
12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
Service Hours: Mondays to Saturday 11:00 to 20:00 (Closed on Sunday and Public Holiday)
PlayStation® Customer Service Centre:
Room 01-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
Service Hours: 11:00 to 20:00, Monday to Saturday (Closed on Sunday and Public Holiday)
Product Warranty Terms & Conditions >>