In order to protect product warranty registration service is for private use only, and not for commercial resale, each member can register up to 3 product warranty registration service for the same model and the number of daily product registrations is limited to 5 times.
** 3 years BRAVIA product warranty is entitled for purchase on or after 15 Dec 2017 only. (For BRAVIA model - KD-75Z9D & KD-65Z9D, product warranty is entitled for purchase on or after 1 Aug 2018 only.)
^# My Sony members will get additional 3 months warranty service if warranty registration is done within one month from the purchase date. The offer is not applicable to PlayStation®, Sony Mobile, headphones and specified items.
* Warranty not included accessories
^ Specific headphones and product no registration needed, will be entitled 1-year local warranty with sales receipt.
^ ^ Only applicable to the headphone products with serial number purchasing after 1 April 2025, e.g. WF-1000XM5, WH-1000XM5 etc.
Product Repair Center
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service hours : Monday – Saturday 11:00am to 8:00pm (Closed on Sunday and Public Holiday)
PlayStation® Customer Service Centre:
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service Hours: 11:00 to 20:00, Monday to Saturday (Closed on Sunday and Public Holiday)