Notice of Free Repair for Customers of Sony BRAVIA LCD TV KD-55X8000H - Updated on 27th Mar 2026

Free Repair limit date extend to 31st Mar 2027
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Dear Valued BRAVIA customers,

Some specific serial numbers of BRAVIA television KD-55X8000H, may experience an issue of, a part or all of the screen not displaying or the below listed symptom, due to a failure of the internal components.

[Affected model and serial number]
   KD-55X8000H　　　 
   Please click here to validate if your serial number is affected.

[Symptom for Free of Charge repair]
・Part or all of Screen is not displayed or is dark
・Screen is blinking
・LCD TV does not power on
・LED indicator at the bottom of the screen blinks 6 times

[Period of Free of Charge repair]
   until 31st Mar 2027 (updated on 27th Mar 2026)

[Free of Charge repair scope]
   If you have an affected Model and serial number, that exhibits any of the above listed symptom within the free repair period, please contact Sony technical support hotline for further assistance. If diagnosis confirms that the issue is caused by the internal component failure, the power supply board or LCD panel will be repaired, at no charge.

[How to Confirm Product Model Name and Serial Number]

The product model name and serial number are displayed on the right side of the TV when viewed from the front.

If you have experienced this issue with your LCD TV, please contact Sony technical support hotline for assistance.

Hong Kong: (852) 2833-5129
Macau: 080-0039

Thank you for your support and we apologize for any inconvenience caused.

Sony Corporation of Hong Kong Limited

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Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.
With regard to Sony's policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":https://www.sony.com.hk/portal/privacy/index_e.jsp