Article ID : 00205347 / Last Modified : 13/12/2018

Notification of Free Replacement Battery Pack for the VGP-BPS26 in VAIO Personal Computer

    November 24, 2016

     

    Dear Valued Sony VAIO Customers,

    This is a new update for our March 2, 2016 announcement titled “Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computer.” It has just come to our attention that some of the VGP-BPS26 battery packs may be susceptible to overheating, due to another manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

    If you are using one of the VAIO personal computer models listed in the March 2, 2016 announcement, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, please remove the battery pack immediately from your VAIO PC and contact Sony technical support hotline for further assistance. With the battery pack removed, you can continue to use your PC safely using the supplied AC adapter.

    PLEASE NOTE THAT IF YOU HAVE ALREADY MADE CONFIRMATION ON YOUR BATTERY PACK IN RESPONSE TO OUR ANNOUNCEMENT ON MARCH 2, YOU ARE STILL REQUIRED TO RECONFIRM IF YOUR BATTERY PACK IS AFFECTED BY THIS CURRENT ISSUE.

    Please access this updated online checker to confirm if your battery is affected by this issue.

    Please contact Sony technical support hotline for enquiries:

    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    We sincerely apologize for any inconvenience this may cause.

    _________________________________________________________________________________________________________________________________

    June 1, 2016

    Notification of Free Replacement Battery Pack for VAIO VGP-BPS26 model


    Dear Valued Sony VAIO Customers,

    This is an update to our March 2, 2016 announcement titled “Important Notification of Battery Pack VGP -BPS26 in VAIO Personal Computer” on the launch of the battery pack replacement programs.

    Please confirm if your battery pack is one of those affected from affected battery pack confirmation. If it is identified as an affected unit, please contact Sony technical support hotline. In addition, please remove the battery pack from your PC and use an AC adapter for your safety, while you are waiting for a replacement.

    We sincerely apologize for any inconvenience this may cause.

    _________________________________________________________________________________________________________________________________

    April 6, 2016

    Notification of the Schedule for the Free Replacement of VGP-BPS26 VAIO Battery Pack


    Dear Valued Sony VAIO Customers,

    This is an update to our March 2, 2016 announcement titled “Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computer”.

    We expect to start providing battery pack replacements in early June 2016.

    Please contact Sony technical support hotline for enquiries:

    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    We sincerely apologize for any inconvenience this may cause.

    _________________________________________________________________________________________________________________________________

    March 2, 2016

    Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computers


    Dear Valued Sony VAIO Customers,

    Thank you for your support to VAIO products. It has come to our attention that some of the VGP-BPS26 battery packs provided to us by Panasonic, which are used in VAIO E Series personal computers released in February 2013 as well as the below listed VAIO personal computers that have been submitted for repair in the past, may be susceptible to overheating, due to a manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

    Please click here to check if your battery is affected by this issue.
    We expect to post an update regarding our schedule for the battery pack replacements by early April 2016.

    Please contact Sony technical support hotline for enquiries:

    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    VAIO personal computer models that may be equipped with an affected battery pack
    Below are the VAIO personal computer models that may be equipped with an affected battery pack, either because the PC was packaged together with an affected unit at time of purchase or because it was equipped with an affected unit, as a replacement part, during repair.

    Model that may have been sold together with an affected battery pack at time of purchase:
    SVE1513 Series

    Model that may have been sold together with an affected battery pack at time of purchase:
    VPCCA1/2/3/4 Series
    VPCCB1/2/3/4 Series
    SVE14A1/2/3 Series
    VPCEH1/2 Series
    VPCEJ1/2 Series
    SVE1411/2/3 Series
    SVE1512/3 Series
    SVE1712/3 Series

    We sincerely apologize for any inconvenience this may cause.

    Sony Corporation of Hong Kong Limited
    Privacy policy
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services.
    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":
    http://www.sony.com.hk/portal/privacy/index_e.jsp.

    Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.