Article ID : 00233227 / Last Modified : 15/10/2019

Notice of end of support notification for products using the Windows 7 operating system

    October 16,2019

     

    Dear valued Customers,

    Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates, fixes and technical support will no longer be provided by Microsoft.

    Accordingly, Sony will no longer be able to assist with any new technical, quality or security issues with our products if they relate to Windows 7, and we will not be able to provide security updates or implement modifications and validations on our products running on Windows 7. As such, please be aware that these products may not work properly or securely if you continue using them with Windows 7.

    Certain products are compatible with newer versions of the Windows operating system. Please check your model-specific support pages for information about Windows operating system compatibility and updates.

    Note: Sony cannot support new technical, quality or security issues with our products caused by use with earlier versions of Windows operating system, such as Windows® 95, Windows® 98, Windows® Me, Windows® 2000, Windows® XP, Windows® Vista, etc., for which Microsoft has already ended support.

    Customers with the affected products, please contact Sony technical support hotline for enquiries:
    Hong Kong: (852) 2833-5129
    Macau: 080-0039

    Thank you for your understanding and we apologize for any inconvenience this may have caused.

     

    Sony Corporation of Hong Kong Limited

     

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    With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement": http://www.sony.com.hk/portal/privacy/index_e.jsp