Sony Webchat


Service Hour: 09:00 - 20:00, Monday – Sunday


Customer Service Hotline


Hong Kong﹕(852) 2833 5129
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Gift Redemption Registration, please click for details


Macau﹕Whatsapp text message (852) 9508 5839
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed

Customer Service Centre


Due to system upgrade, Sony customer service centre will be closed on 21 Mar 2026(Sat). Sorry for the inconvenience caused.



Kwun Tong

Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service Hours: Monday – Saturday 11:00am to 8:00pm (Closed on Sunday & Public Holiday)
** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.

**All Television and Home Theatre System are limited to on-site inspection and repair service only.**



Macau

Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Room 212, 2nd Floor, China Construction Commercial Building, No.78 Rua do Campo, Macau
Service Hours: Monday to Friday:
9:00am to 12:30pm;
1:30pm to 6:00pm.
(Closed on Saturday, Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.

**Except Mobile Phone, Xperia Tablet and related accessory** For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), Please contact us to make a repair appointment or order parts - Whatsapp text message (852) 9508 5839.


Gift redemption registration (Whatsapp message):
(852) 9508 5839

Sony Authorized Service Centre (Macau) Removal Notice :
Wah Fung Computer Services Ltd. had been removed to the following address start from 28 March 2024.

Room 212, 2nd Floor, China Construction Commercial Building,
No.78 Rua do Campo, Macau


Xperia Care Customer Service Centre




Kwun Tong

Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service hours: Monday – Saturday 11:00am to 8:00pm (Closed on Sunday & Public Holiday)

** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.



Macau

Xperia Care Authorized Service Centre
Rua Pedro Coutinho, 25, Ed. CTM, R/C, Macau
Service hours:
Monday to Sunday, 10:30 - 19:30


Broadcast & Professional Products Service



Wong Chuk Hang

Starting from 2 Jan 2024, if you want to repair the Broadcast & Professional products or
purchase related spare parts,
**NOT FOR PLAYSTATION, BRAVIA TELEVISIONS, ALPHA CAMERAS, EARPHONES OR OTHER CONSUMER ELECTRONICS PRODUCTS**
please email to service@floatingpoint.com.hk, cc to meghk_qa@sony.com,
Or contact: (852) 2392 8282, and deliver the products to the below address:

Floating Point Company Limited
Rm616, 6/F, E-Tat Factory Building
4 Heung Yip Road
Wong Chuk Hang, Hong Kong
Tel:(+852)2392 8282
Service hours [BY APPOINTMENT ONLY]
Monday – Friday 10:00am to 5:00pm (except Sat, Sun and Public Holiday)
Email: service@floatingpoint.com.hk

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