Sony support
Contact Us
Sony Customer Service Center provides a professional product consultation,
maintenance inquiry and tele-sales service with the aim of serving customer
satisfaction.
Sony Webchat
Service Hour: 09:00 - 20:00, Monday – Sunday
Customer Service Hotline
Hong Kong﹕(852) 2833 5129
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed
Gift Redemption Registration, please
click for details
Macau﹕Whatsapp text message (852)
9508 5839
09:00 - 18:00, Monday – Sat. Sun & Public Holiday closed
Customer Service Centre
Due to system upgrade, Sony customer service centre will be closed on 21 Mar 2026(Sat).
Sorry for the inconvenience caused.
Kwun Tong
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service Hours: Monday – Saturday 11:00am to 8:00pm (Closed on Sunday & Public Holiday)
** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.
**All Television and Home Theatre System are limited to on-site inspection and repair service only.**
Macau
Sony Authorized Service Centre
Wah Fung Computer Services Ltd.
Room 212, 2nd Floor, China Construction Commercial Building, No.78 Rua do Campo, Macau
Service Hours: Monday to Friday:
9:00am to 12:30pm;
1:30pm to 6:00pm.
(Closed on Saturday, Sunday, Macau Public Holiday and Exemption from work granted to public employees) For details, please click HERE.
**Except Mobile Phone, Xperia Tablet and related accessory**
For repairing TV size 32”or above, or purchase bundled accessory for Sony products (except Xperia mobile phone & Tablet), Please contact us to make a repair appointment or order parts - Whatsapp text message (852) 9508 5839.
Gift redemption registration (Whatsapp message):
(852) 9508 5839
Sony Authorized Service Centre (Macau) Removal Notice :
Wah Fung Computer Services Ltd. had been removed to the following address start from 28 March 2024.
Room 212, 2nd Floor, China Construction Commercial Building,
No.78 Rua do Campo, Macau
Xperia Care Customer Service Centre
Kwun Tong
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon
Service hours: Monday – Saturday 11:00am to 8:00pm (Closed on Sunday & Public Holiday)
** Except PlayStation® & related accessories **
For PlayStation® products, please click here for the contact information of customer support.
Macau
Xperia Care Authorized Service Centre
Rua Pedro Coutinho, 25, Ed. CTM, R/C, Macau
Service hours:
Monday to Sunday, 10:30 - 19:30
Broadcast & Professional Products Service
Wong Chuk Hang
Starting from 2 Jan 2024, if you want to repair the Broadcast & Professional products or
purchase related spare parts,
**NOT FOR PLAYSTATION, BRAVIA TELEVISIONS, ALPHA CAMERAS, EARPHONES OR OTHER CONSUMER ELECTRONICS PRODUCTS**
please email to service@floatingpoint.com.hk, cc to meghk_qa@sony.com,
Or contact: (852) 2392 8282, and deliver the products to the below address:
Floating Point Company Limited
Rm616, 6/F, E-Tat Factory Building
4 Heung Yip Road
Wong Chuk Hang, Hong Kong
Tel:(+852)2392 8282
Service hours [BY APPOINTMENT ONLY]
Monday – Friday 10:00am to 5:00pm (except Sat, Sun and Public Holiday)
Email: service@floatingpoint.com.hk
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